❓ Frequently Asked Questions (FAQs)

Got questions? We've got answers. Here's everything you need to know when shopping with Blue Cyber Cow.

🛍️ Ordering & Products

Q: Are your products brand new?
A: No — we specialise in refurbished and used tech. Refurbished items are professionally restored, fully tested, and certified to work like new. Used items may show more signs of previous use but are tested for functionality.

Q: Do you offer a discount on first orders?
A: Yes! Use code FIRSTORDER10 at checkout to get 10% off your first order.

🚚 Delivery

Q: How fast is delivery?
A: All orders to mainland UK are shipped via next-day delivery using DPD, DHL, or Royal Mail.

Q: When will my order be shipped?
A:

• Orders placed before 10am (Mon–Fri) are dispatched same day.

• Orders placed after 10am will be sent the next working day.

• Orders made after 10am on Friday are shipped on Monday.

Q: Do you ship outside the UK?
A: Yes, we ship outside mainland UK — delivery usually takes 3–5 working days.

🔁 Returns & Refunds

Q: Can I return my item?
A: Yes! You have 30 calendar days to return an item from the day it arrives.

Q: What items can be returned?
A: Items must be:

• In unused and original condition

• In the original packaging

• Returned with proof of purchase

Q: Who pays for return shipping?
A:

• If the item is faulty or damaged, we cover the return shipping.

• If the return is due to change of mind, the buyer covers return costs.

Q: When will I get my refund?
A: After we receive and inspect your return, refunds are processed back to your original payment method. Timing depends on your card provider.

🛡️ Warranty

Q: Do your products come with a warranty?
A: Yes — all of our products come with a return-to-base warranty:

• Refurbished items: 12-month warranty

• Used items: 90-day warranty

Q: What does the warranty cover?
A:

• Hardware issues under normal use

• Battery problems (if capacity drops below 80%)

Q: What’s not covered under warranty?
A:

• Accidental or liquid damage

• Cosmetic wear & tear

• Software or virus issues after delivery

• Issues caused by unauthorised repairs

Q: How do I make a warranty claim?
A: Email us at support@bluecybercow.com with your order number and a description of the issue.

📞 Contact & Support

Q: How can I contact you?
A:
📧 Email: support@bluecybercow.com
🕘 Open: Monday to Friday, 9am–5pm

Q: How quickly will I hear back?
A: We respond to all messages within a few hours during working hours, and always within 1 working day.