Bluecybercow Warranty Policy

At Bluecybercow, we pride ourselves on providing quality refurbished and used tech at great prices — and we back that up with a clear, honest warranty.

✅ Warranty Coverage

• Refurbished Items:
  All items sold as ‘refurbished’ come with a 12-month return-to-base warranty.

• Used Items:
  All items sold as ‘used’ come with a 90-day return-to-base warranty.

🔎 What Our Warranty Covers

• Hardware faults and functional issues that develop under normal use during the warranty period.
  

❌ What’s Not Covered

• Accidental damage (drops, spills, impacts)
• Cosmetic wear and tear
• Software issues or viruses after delivery
• Damage caused by unauthorized repairs or modifications

🔄 How to Make a Warranty Claim

1. Contact our support team at info@bluecybercow.com with your order number and a description of the issue.
2. We’ll guide you through troubleshooting or arranging a return.
3. If the item is found to have a fault covered under warranty, we will:
   • Repair the item, or
   • Replace it with a like-for-like product, or
   • Issue a refund if repair or replacement isn’t possible.

🚚 Return Shipping

• Within the first 30 days, we cover return shipping costs.
• After 30 days, the cost of returning the item to us is the responsibility of the customer.

💡 Need Help?

If you have any questions or need to make a claim, please email us at info@bluecybercow.com — we’re here to help!