Delivery & Returns

Everything you need to know about receiving your order and our hassle-free returns process

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Delivery Information

📦 Standard Delivery

Next working day delivery via DPD - completely FREE on all orders!

🌍 International Shipping

We ship worldwide! Delivery times and costs vary by location.

Delivery Timeline

  • Order Processing: Orders placed before 2pm are dispatched the same day
  • UK Delivery: Next working day via DPD
  • Europe: 3-5 working days
  • Rest of World: 5-10 working days

Track Your Order

Once your order is dispatched, you'll receive a tracking number via email. You can track your parcel directly on the DPD website or through the link in your confirmation email.


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Returns & Refunds

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free returns process.

✅ Returns Policy

  • 30-day returns: You have 30 days from delivery to return your item
  • Original condition: Items must be in original condition with all accessories
  • Free returns: We provide a prepaid returns label for UK customers
  • Full refund: Receive a full refund once we've received and inspected your return

How to Return

Step 1

Contact our support team to initiate your return

Step 2

We'll email you a prepaid returns label

Step 3

Package your item securely and attach the label

Step 4

Drop off at any DPD pickup point

💳 Refund Process

Once we receive your returned item, we'll inspect it and process your refund within 3-5 working days. The refund will be credited to your original payment method.

📧 Need Help?

If you have any questions about delivery or returns, please don't hesitate to contact us:

Email: info@bluecybercow.com